Privacy policy

Our shop establishes this Privacy Policy (hereinafter referred to as "this Policy") regarding the handling of user's personal information in the services (hereinafter referred to as "the Services") provided on this website as follows:

Article 1 (Personal Information)

"Personal information" refers to information about a living individual that can identify a specific individual, including the name, date of birth, address, phone number, contact information, and other descriptions contained in the information, and data on appearance, fingerprints, and voiceprints, as well as an individual identification number on a health insurance card, as defined by the Act on the Protection of Personal Information.

Article 2 (Method of Collection of Personal Information)

Our company may ask for personal information such as name, date of birth, address, phone number, email address, bank account number, credit card number, driver's license number, etc. when the user registers for the Services. In addition, our company may collect transaction records and payment information, including personal information of the user, from our partners (including information providers, advertisers, and ad distribution providers; hereinafter referred to as "Partners").

Article 3 (Purpose of Collection and Use of Personal Information)

The purposes for which our company collects and uses personal information are as follows:

  • To provide and operate our Services
  • To respond to inquiries from users (including identity verification)
  • To send emails about new features, updates, campaigns, and other services provided by our company to users using our Services
  • To contact users as needed for maintenance or important notifications
  • To identify users who violate the terms of use or attempt to use the Services for fraudulent or improper purposes and to refuse service to them
  • To allow users to view or modify their registration information, delete it, and view their usage history
  • To charge users for the use of paid services
  • Other purposes related to the above purposes.

Regarding returns, exchanges, and order cancellations: Due to the nature of the food products we handle, we cannot accept returns of food items. We will bear the "return shipping cost" for exchanges due to our reasons.

Regarding refunds: Please note that refunds cannot be made by any means other than the original payment method due to anti-money laundering regulations. If a refund cannot be made with the original payment method, we will transfer the refund to a Japanese bank account only if the account name matches the name of the person who placed the order. Please note that the transfer fee will be borne by the customer.

Article 4 (Change of Purpose of Use)

We may change the purpose of use of personal information, only when the new purpose is deemed to be reasonably related to the original purpose.

If the purpose of use is changed, we will notify the user of the new purpose by our prescribed method or disclose it on this website.

Article 5 (Provision of Personal Information to Third Parties)

We will not provide personal information to third parties without obtaining the user's prior consent, except in cases where it is permitted by the Personal Information Protection Act and other laws and regulations, and excluding the following cases:

  • When necessary to protect a person's life, body, or property, and obtaining the person's consent is difficult.

  • When necessary for the improvement of public health or the promotion of healthy upbringing of children, and obtaining the person's consent is difficult.

  • When it is necessary to cooperate with a national agency, local public entity, or a person entrusted by such an entity in executing the duties prescribed by law, and obtaining the person's consent may hinder the execution of such duties.

  • When we have previously notified or announced the following items and obtained approval from the Personal Information Protection Commission:

    • the inclusion of the provision of personal information to third parties in the purpose of use
    • the items of personal information provided to third parties
    • the means or methods of providing personal information to third parties
    • the method of suspending the provision of personal information to third parties at the request of the individual concerned
    • the method of accepting the request from the individual concerned

Notwithstanding the provisions of the preceding paragraph, the following cases are not considered to be the provision of personal information to third parties:

  • When personal information is entrusted to a third party within the scope necessary to achieve the purpose of use.
  • When personal information is provided due to the succession of business by way of merger, etc.
  • When personal information is used jointly with a specific person, and the person responsible for the management of the personal information to be jointly used, informs the individual in advance of the purpose of use, the items of personal information to be jointly used, the scope of the persons who will jointly use the information, the purpose of use of those persons, and the name or title of the person responsible for the management of the personal information.

    Article 7 (Correction and Deletion of Personal Information)

    If a user's personal information held by the Company is found to be incorrect, the user may request correction, addition, or deletion (hereinafter referred to as "Correction etc.") of personal information from the Company through the procedures designated by the Company.

    If the Company determines that it is necessary to respond to a request under the preceding paragraph from a user, the Company shall promptly carry out the Correction etc. of the relevant personal information.

    If the Company has carried out the Correction etc. in accordance with the provisions of the preceding paragraph, or has made a decision not to carry out the Correction etc., it shall promptly notify the user of this.

    Article 8 (Suspension of Use of Personal Information, etc.)

    If a user requests the suspension or deletion of the use of personal information, based on the grounds that personal information is being handled beyond the scope of the purpose of use, or that it was obtained by fraudulent means, the Company shall promptly conduct necessary investigations.

    If the Company determines that it is necessary to respond to the request based on the investigation results of the preceding paragraph, the Company shall promptly suspend or delete the use of the relevant personal information.

    If the Company has carried out the suspension of use or deletion of personal information in accordance with the provisions of the preceding paragraph, or has made a decision not to carry out the suspension of use or deletion of personal information, it shall promptly notify the user of this.

    Notwithstanding the provisions of the preceding two paragraphs, if it is difficult to carry out the suspension of use or deletion of personal information due to a significant cost or other reasons, and if necessary measures are taken to protect the rights and interests of the user, the Company shall take such alternative measures.

    Article 9 (Changes to the Privacy Policy)

    The Company may change the contents of this Policy, except for matters otherwise stipulated in this Policy or required by law, without notifying the user.

    Except as otherwise provided by the Company, the revised Privacy Policy shall take effect from the time it is posted on this website.

    Article 10 (Inquiries)

    For disclosure requests, opinions, questions, complaints, and other inquiries regarding the handling of personal information, please contact the contact person specified in the "Specified Commercial Transactions Law" section of this shop or use the inquiry form on the shop page.